Support
Welcome to Future Vision Support. We’re here to help you get the most out of your Rokid AR products.
Whether you need setup assistance, product troubleshooting, or order help, our support team is ready to assist.
Order & Shipping Support
Track Your Order:
If you’ve placed an order, you can track it using the tracking number provided in your shipping confirmation email.
If you haven’t received your tracking number within 2–3 business days of purchase, please contact us at info@futurevisionstore.com
Delivery Times:
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UK orders: Typically 3–7 business days
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International orders: 7–14 business days
Please note that delivery times may vary depending on courier availability and customs processing.
Order Changes or Cancellations:
If you need to modify or cancel your order, please contact us as soon as possible at support@futurevisionstore.com
Once your order has shipped, changes can no longer be made.
Product Support & Troubleshooting
Having an issue with your Rokid device?
Try these quick steps before reaching out to our team:
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Restart your device and ensure it’s running the latest firmware version.
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Reconnect your Rokid AR glasses to your phone or Rokid Station 2.
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Check your internet or Bluetooth connection.
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Review our Setup Guide or User Manual for additional help.
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Helpful Resources
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For additional support, visit:
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If you still need assistance, our team is here to help.
Please include your device model, order number, and a brief description of the issue so we can respond faster.
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Email: info@futurevisionstore.com
Contact Our Support Team
We’re here to help!
You can reach us via email or through our contact form.
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Email: info@futurevisionstore.com
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Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT)
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Response Time: Within 24–48 business hours
For urgent inquiries (e.g., order issues), please include “URGENT” in your subject line.
Need More Help?
If you can’t find what you’re looking for, our friendly team is just an email away.
Email us at: info@futurevisionstore.com